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OYO Launches ‘Spotless Stay’ program; to conduct 3000+ hotel audits per month

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  • OYO’s on-field officerswill conduct a comprehensive, on-ground audit of the hotels ever day
  • The program has been introduced to enhance room and hotel aesthetics and implement new cleanliness and hygiene protocols
  • OYO’s Spotless Stay pilot across 250+ hotels has seen customer satisfaction score improve by 35%.

Bangalore, 17 July 2023: Global hospitality technology company OYO has launched a flagship customer experience program, ‘Spotless Stay,’ to deliver an enhanced stay experience. The program was initiated after the company’s consumer research findings revealed that clean and hygienic room was the topmost feature in customer experience journey, followed by property aesthetics.  As a part of the Spotless Stay program, hotels with high cleanliness ratings from customers will be awarded benefits such as high search rankings.

As a part of the program, OYO’s on-field officers will conduct a comprehensive on-ground audit of one property every day, leading to a total of 3000+ audits each month. This number will be scaled to [6000 audits per month by October 2023. The hotels will be carefully assessed for overall upkeep and maintenance of the property, cleanliness, in-room hygiene, maintenance of upholstery and linen, and washroom cleanliness, while also taking into account the customer ratings received during the week prior to the audit.

The property owners will be asked to conduct an overhaul and thorough deep cleaning, including replacement of upholstery, linen, sheets, and pillow covers. A follow-up audit will be conducted within one week to track the progress in case any area is found lacking. In case the issue persists, such hotels will be put on performance improvement plan to ensure that the required parameters are met.

The company has already implemented the Spotless Stay initiative across 250+ OYO hotels. Post the audits overall customer satisfaction score improved by 35%. The same will be implemented across all OYO properties by the end of July.

Talking about the new initiative, Shreerang Godbole, Chief Service Officer – OYO said: “We are committed to addressing one of the biggest issues that our customers face, head-on. There is no denying that in-room hygiene and property upkeep has been a persistent pain-point for many of our customers. However, we realised that without physical presence on the ground and assuming direct responsibility, we couldn’t effectively tackle this issue. By conducting regular audits and addressing any areas of concern by engaging with property managers, we hope to promptly address cleanliness issues and provide a consistent experience to our guests.”

OYO has consistently been undertaking initiatives to improve customer experience. Currently, 70% of the customer queries are resolved within 30 minutes, a metric that OYO is trying to further improve upon. Recently, the company also launched Super OYO, a strategic program which recognizes hotels that provide the most consistent and high-quality customer experience. OYO is planning to launch multiple initiatives in coming months which will further help in ensuring smoother customer journeys.

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The launch of ‘Jovena’ at SUTVACHA Clinic, Indiranagar, Bengaluru

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Bengaluru, India – July 07, 2023 – SUTVACHA, a leading provider of skin and laser services, has
announced its partnership with Leader Medical Systems Pvt. Ltd., Delhi and Brera Medical
Technologies from Italy to introduce Jovena, a state-of-the-art revolutionary skin rejuvenation machine that combines two modalities into a single device, offering a unique and holistic approach to cosmetology.
The Jovena device, supplied by Leader Medical Systems, the Indian distributors for the developer Brera Medical Technologies, Italy, will be implemented by Sutvacha for its procedures, offering clients an
elegant and wholesome experience while getting treated for procedures like skin tightening, skin lifting, skin rejuvenation, and more.
To launch Jovena, Sutvacha hosted an event at its Clinic, located at S. MOHAN RAO SATHE, 16, 7th Main Rd, Indira Nagar II Stage, H Colony, Indiranagar, Bengaluru, Karnataka (560001), on July 7th, 2023.

The launch was attended by Dr. Poonam Negi , Clinic Manager – Mr. Naveen Negi and Monika
Vyas of Leader Medical Systems Pvt Ltd.

The event started with a press conference where technology leaders interacted with the media
regarding the implications, relevance, and benefits offered by device – Jovena.
Naveen Negi, Clinic Incharge, Sutvacha mentioned – “The launch of Jovena brings us a step closer to provide benefits with new-age technology we have in store for everyone. We hope this new chapter in the clinic’s journey helps us add to the luxurious experience promised to our clients!”

For more information, please visit Instagram: @sutvacha

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ಜು. 16 ರಂದು ಉಚಿತ ಕೃತಕ ಅಂಗಾಂಗ ಜೋಡಣಾ ಶಿಬಿರ

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ಬೆಂಗಳೂರು; ನಾರಾಯಣ್‌ ಸೇವಾ ಸಂಸ್ಕ್ಯಾನ್ ಸೇವಾ ಸಂಸ್ಥೆ ಯಿಂದ ಜುಲೈ 16 ರಂದು ಬೆಂಗಳೂರಿನಲ್ಲಿ ದಿವ್ಯಾಂಗರಿಗೆ ಹೊಂದಿಕೆಯಾಗುವಂತೆ ಅಂಗಾಂಗ ಜೋಡಣೆಗಾಗಿ ಅಂಗಾಂಗ ಮಾಪನ ಶಿಬಿರ ಆಯೋಜಿಸಲಾಗಿದೆ. ವಿಶೇಷವಾಗಿ ಕರ್ನಾಟಕದ ಜನರಿಗಾಗಿ ಈ ಬೃಹತ್ ಶಿಬಿರ ಏರ್ಪಡಿಸಿದ್ದು, ಇದನ್ನು ಸದುಪಯೋಗಪಡಿಸಿಕೊಳ್ಳುವಂತೆ ಕೋರಿದೆ.

ಸುದ್ದಿಗೋಷ್ಠಿಯಲ್ಲಿ ಮಾತನಾಡಿದ ಉದಯ್‌ ಪುರನ ಪತಿಷ್ಠಿತ ರಾಷ್ಟ್ರೀಯ ಮಟ್ಟದ ಸ್ವಯಂ ಸೇವಾ ಸಂಸ್ಥೆ ನಾರಾಯಣ್ ಸೇವಾ ಸಂಸ್ಥಾನದ ಸಾರ್ವಜನಿಕ ಸಂಪರ್ಕಾಧಿಕಾರಿ ಭಗವಾನ್‌ ಪುಸಾದ್ ಗೌರ್, ಪರಿಶಿಷ್ಟ ಪಂಗಡಗಳ ಕಲ್ಯಾಣ, ಯುವ ಸಬಲೀಕರಣ ಮತ್ತು ಕ್ರೀಡಾ ಸಚಿವ ಬಿ. ನಾಗೇಂದ್ರ, ಅದಮ್ಮ ಚೇತನ ಸಂಸ್ಥೆಯ ಮುಖ್ಯಸ್ಥೆ ತೇಜಸ್ವಿನಿ ಅನಂತ್ ಕುಮಾರ್, ಆಚಾರ್ಯ ವಿಮಲ್‌ ಸಾಗರ್‌ ಮಹಾರಾಜ್‌ ಅವರು ಶಿಬಿರದಲ್ಲಿ ಭಾಗವಹಿಸಲಿದ್ದಾರೆ. ಅರ್ಹ ಫಲಾನುಭವಿಗಳಿಗೆ ಹೊಂದಿಕೆಯಾಗುವಂತೆ ಕೃತಕ ಅಂಗಾಂಗಗಳ ಅಳತೆ ತೆಗೆದುಕೊಂಡು ನಂತರ ಸಿದ್ಧಪಡಿಸಿ ಇನ್ನೊಂದು ತಿಂಗಳಲ್ಲಿ ನಡೆಯಲಿರುವ ಬೃಹತ್ ಶಿಬಿರದಲ್ಲಿ ಅಳವಡಿಸಲಾಗುವುದು ಎಂದರು.

ಕಳೆದ 38 ವರ್ಷಗಳಿಂದ ಅಪಘಾತ ಮತ್ತಿತರ ಅವಘಡಗಳಲ್ಲಿ ಅಂಗಾಂಗ ಕಳೆದುಕೊಂಡವರಿಗೆ ಕೃತಕ ಅಂಗಾಂಗ ಜೋಡಣೆ ಮಾಡುತ್ತಿದ್ದು, ಬೆಂಗಳೂರಿನ ವಿವಿಪುರದಲ್ಲಿರುವ ಅರಸೋಜಿ ರಾವ್‌ ಕಲ್ಯಾಣ ಮಂಟಪದಲ್ಲಿ ಬೆಳಿಗೆ 9 ಗಂಟೆಯಿಂದ ಸಂಜೆ 5 ಗಂಟೆವರೆಗೆ ವಿಶೇಷ ಚೇತನರಿಗೆ ಪರಿಣಿತ ವೈದ್ಯರು ಅಳವಡಿಕೆ ಮಾಡಲಿರುವ ಅಂಗಾಂಗಗಳ ಅಳತೆ ತೆಗೆದುಕೊಳ್ಳಲಿದ್ದಾರೆ. ಇದು ನಾರಾಯಣ್‌ ಸೇವಾ ಸಂಸ್ಕ್ಯಾನ್ ನ 988 ನೇ ಶಿಬಿರವಾಗಿದ್ದು, ಶೀಘ್ರದಲ್ಲೇ ಈ ಸಂಖ್ಯೆ ಸಾವಿರದ ಗಡಿ ದಾಟಲಿದೆ ಎಂದರು.

ನಾರಾಯಣ್ ಸೇವಾ ಸಂಸ್ಮಾನ್ ನ ವಕ್ತಾರ ರಜತ್‌ ಗೌರ್‌ ಮಾತನಾಡಿ, ಸಂಸ್ಥೆಯ ಅನುಭವಿ ಮೂಳೆ ತಜ್ಞರು, ಪ್ರಾಸ್ತೆಟಿಕ್ ವೈದ್ಯರ ತಂಡದಿಂದ ವಿಕಲಚೇತನರಿಗಾಗಿ ಆರೈಕೆ ಜೊತೆಗೆ ಅಂಗಾಂಗ ಅಳವಡಿಸಲು ನೆರವು ನೀಡಲಾಗುವುದು. ರೋಗಿಗಳು ತಮ್ಮ ಅಗತ್ಯತೆಗಳಿಗೆ ಅನುಗುಣವಾಗಿ ಉತ್ತಮ ಗುಣಮಟ್ಟದ ಹಗುರ ಮತ್ತು ದೀರ್ಘಕಾಲ ಬಾಳಿಕೆ ಬರುವ ಕೃತಕ ಅಂಗಾಂಗಳನ್ನು ತಯಾರಿಸಿ ಅಳವಡಿಸಲಾಗುವ ಎಂದರು.

ಶಿಬಿರದ ಸಮನ್ವಯಕಾರ ರೋಹಿತ್‌ ತಿವಾರಿ ಮಾತನಾಡಿ, ಫಲಾನುಭವಿಗಳು ಶಿಬಿರಕ್ಕೆ ಆಧಾರ್ ಕಾರ್ಡ್ ವಿಕಲಚೇತನ ಇಲಾಖೆ ನೀಡಿರುವ ಪುಮಾಣ ಪತ್ರ, ತಮ್ಮ ಅಂಗಾಂಗ ನ್ಯೂನತೆ ಪುತಿಬಿಂಬಿಸುವ ಸಿಡು ಭಾವಚಿತ್ರ ತರಬೇಕು. ಶಿಬಿರದಲ್ಲಿ ಉಚಿತ ಊಟೋಪಚಾರದ ವ್ಯವಸ್ಥೆ ಮಾಡಲಾಗಿದೆ ಎಂದು ಹೇಳಿದರು.

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B.PAC and WRI India launch the Personal2Public campaign

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The public transport focused campaign, launched in collaboration with civil society groups and corporates, announces Bengaluru commuter survey

Bengaluru, 13 July 2023: Bangalore Political Action Committee (B.PAC) and WRI India today launched the #Personal2Public campaign to inspire commuters to use public transport at least twice a week. The launch, at the Bengaluru Press Club, was attended by representatives from several corporate organizations and citizen groups.

2023 is a significant year for Bengaluru as the much-awaited metro lines to some of the most contested parts of the city – Whitefield and Electronic City – become operational. The new metro lines can reduce traffic congestion to and from these areas significantly. This underscores the need to make the metro and other public transport modes, more viable to further decongest the city and reduce air pollution. Some of the factors that impact metro usage, for instance, include the lack of reliable first and last mile connectivity and time spent waiting for suitable modes of transport.

Research from an upcoming WRI India-Toyota Mobility Foundation working paper shows that walking and low cost shared modes are the most popular last-mile modes among metro commuters. The research also indicates that commuters consider the metro viable if they can access it within a specific time. Reducing traffic congestion and providing convenient and affordable last-mile solutions will be key to getting more people to use the metro.

On the lines of the study, ‘The #Personal2Public Bengaluru Commuter Survey’ seeks to analyse commuter travel patterns and identify gaps in metro access. The survey, while open to all, will specifically solicit participation from commuters and residents in the Whitefield, Mahadevapura, Electronic City, and ORR areas. The results of the survey will be mapped to available data analytics, with the Personal2Public team presenting actionable solutions, both at the city and station-level, to key representatives from BMRCL, BMTC, BBMP and DULT.

Revathy Ashok, Hon Managing Trustee & CEO, B.PAC said “With the extension of the metro lines we strongly urge commuters to shun their personal vehicles and adopt public transport starting at least with two days in a week. It is heartening to see that the Personal2Public campaign is being wholeheartedly supported by corporates who are the engine behind this initiative. We also hope to see our CEOs and entrepreneurs lead by example.”

Srinivas Alavilli, Fellow, WRI India said “Bengaluru is all set to enter a new phase this year with public transport reaching Whitefield and Electronic City. Personal2Public is a sincere attempt to bring together corporates and citizen groups and proactively work with all stakeholders to make first and last mile access to our metro stations better. We believe people will shift to public transport if we make the experience seamless and comfortable. No public transport can be successful without footpaths, a reliable bus service and affordable feeder services.”

Take the Bengaluru Commuter Survey here: http://bit.ly/personal2public.

For more information visit: http://www.personal2public.in

For queries/feedback contact: personal2public@wri.org

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Game-Changers Unite: For the first time ever, Sports Journalists from across India lead the charge in boosting morale for the Indian Contingent at the 19th Asian Games!

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Mumbai, July 12, 2023: Sony Sports Network, renowned for its trailblazing and clutter breaking sports campaigns, has once again set the stage ablaze with their latest campaign, ‘Iss Baar Sau Paar,’ for the highly anticipated 2022 Asian Games. With an extraordinary lineup of luminaries, including esteemed personalities like Chief of Defence Staff, General Anil Chauhan, Sudha Murty, Amitabh Bachchan and Kapil Sharma, the campaign aims to ignite the nation’s fervour for this multisport extravaganza.
In a ground-breaking move, Sony Sports Network has unveiled a captivating film that captures the essence of Indian sports journalism, engaging the very individuals responsible for tracing and documenting the remarkable journeys of our sporting heroes. These sports journalists, who have tirelessly worked to popularize sports and elevate our athletes, are now the beacons of support for the Indian contingent. The broadcaster also welcomes more journalists from across the country to join in and share their message of support for Team India.
The film boasts an all-star lineup of sports journalists hailing from esteemed publications such as Dainik Jagran, Dainik Bhaskar, Rajasthan Patrika, The Telegraph, Deccan Chronicle, and regional newspapers including Dinakaran, Lokmat, Eenadu, Gujarat Samachar, Sandesh, and Asomya Pratidin. Additionally, it features charismatic RJs from popular radio channels like Radio City and Radio One, along with representatives from leading news channels Aaj Tak and NDTV 24X7. Notably, a Sportskeeda scribe also graces the screen, adding to the tapestry of media support.
Links to the campaign film: https://youtu.be/TjV6MoSnD1g
As the official broadcaster of the 19th Asian Games Hangzhou 2022, Sony Sports Network has taken on the mission of uplifting our athletes and igniting their spirits at this prestigious event. Building on India’s impressive performance at the 2018 Asian Games, where they clinched 69 medals, the nation is now poised to conquer new heights by setting their sights on an ambitious milestone — a triple-digit medal tally of 100.
With ‘Iss Baar Sau Paar,’ Sony Sports Network aims to rally the entire nation, uniting millions of hearts, and minds, to stand beside our athletes as they strive for excellence and glory. This campaign is a resounding call to break barriers, inspire champions, and witness the remarkable journey of India’s sporting triumphs at the 2022 Asian Games.
For the latest updates from the world of sport, follow the Sony Sports Network on Instagram, Twitter, Facebook and subscribe to our YouTube channel.

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