Category: Amazon

The pilot program is aimed at engaging, training and upskilling 1000 youth; under National Apprenticeship Promotion Scheme (NAPS)

Bangalore, July 14, 2020: Amazon India has launched a skilling program under the National Apprenticeship Promotion Scheme (NAPS), across its Fulfilment Centres in India. The company aims at training youth whose learning journey or placement was impacted due to Covid-19 pandemic. Apprentices will be identified through various sources including NSDC-accredited training centers (DDU-GKY Centers) and the NSDC Skilling Database. This program will enable Amazon India to contribute to the government’s commitment towards skilling and increasing employability of the apprentices.  

During the 6-month program, the apprentices will be trained on Warehousing and Inventory Management skills for the roles of warehouse associates and process associates. The curriculum will consist of a mix of classroom sessions, on-the-job learning and assessments held at the fulfilment centres in Delhi, Mumbai, Bangalore and Hyderabad. All training sessions will be conducted with high standard of preventive health and safety measures including social distancing and regular sanitization.

The apprentices will receive a monthly-stipend in line with guidelines mandated under NAPS.  At the end of the program, apprentices will be assessed by the Logistics Sector Skill Council and post the assessment they will receive a certification. After certification, the apprentices will be eligible to be considered for available seasonal and full time employment opportunities.

“At Amazon, our business is naturally aligned to government’s priorities of enabling skilling and job creation. For us skilling is not only meaningful but a sustainable and long-term approach. We are deeply invested in creating opportunities for the youth which will help them secure gainful and skilled employment in the future. We are excited to launch the pilot program with 1000 apprentices at our Fulfilment Centres and then scale further with time,” said Swati Rustagi, Director of Human Resources, Amazon India Operations.

“It is encouraging to see large job creators like Amazon furthering our vision to enhance employability of the youth. We are confident that this apprentice program will help create a skilled workforce which will greatly benefit our communities and the economy,” said Anita Srivastava, Joint Director, Ministry of Skill Development And Entrepreneurship.

Through various initiatives, Amazon has continued to offer skilling and training opportunities to the youth. In September 2019, the company had announced its partnership with Sol’s ARC, an NGO, to train and create employment opportunities for young adults with Autism & Intellectual Disabilities. As it continues to expand its fulfilment infrastructure, the company has consistently worked towards creating work opportunities for the youth and equipping them with technological and operational skills.

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Bangalore, June 29, 2020 – Amazon India today announced that it has achieved a significant milestone in its efforts towards sustainability by eliminating all single-use plastic in packaging originating from its 50+ fulfilment centers in India. In September 2019 the company had pledged to meet this goal in an accelerated timeframe by June 2020, in an effort to build an environmentally sustainable supply chain.

Amazon India has taken several steps to achieve complete elimination of single-use plastic in its own fulfilment network. The first milestone towards this goal was achieved in December 2019 when the company replaced plastic packaging material, such as bubble wraps and air pillows, with ‘paper cushion’ in its packaging. The company then introduced 100% plastic-free and biodegradable paper tape earlier this year, which is used to seal and secure customer shipments. Additionally, the company has replaced thin cling films for customer deliveries among other material with packaging options that are not single-use plastic in nature. All other plastic packaging material originating from the Amazon Fulfilment Centers is 100% recyclable through available collection, segregation and recycling channels. Amazon India continues to educate sellers, who directly fulfil customer orders, to join in this directional change in packaging. 

Amazon India has carried out several pilots while developing innovative single-use plastic-free solutions, to gauge the in-transit strength of its packaging. The company has also collaborated with manufacturers to design sustainable packaging innovations to minimize waste in packaging. The pilots have enabled the company to make significant steps towards it sustainability goals without impacting the customer experience or product safety.

Prakash Kumar Dutta, Director,Customer Fulfilment & Supply Chain, Amazon India said, “The elimination of single use plastic in our packaging across our fulfilment centers marks an important milestone in our relentless journey towards building a sustainable supply chain. Our aim is to minimize environmental impact while elevating customer experience. While navigating through unprecedented challenges with the lockdown and pandemic in the last few months, we have continued to take progressive steps towards ensuring that we meet our commitment. We strongly believe that moving towards sustainable practices is good for the planet, the customers and the business, and we will continue to invest and innovate on this front.”

Earlier this month, the company announced that it has expanded its India-first initiative, Packaging-Free Shipping (PFS) to over 100 cities, and now more than 40% of Amazon customer orders shipped from Amazon India’s Fulfilment centers are now either packaging-free or have significantly reduced packaging. The company has also been collecting and recycling plastic waste equivalent to its usage at a national level from September 2019, and has identified collection agencies to help collect equivalent 100% plastic waste generated from usage across Amazon fulfilment network.

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Beefs up capacity to meet the growing customer demand in India and worldwide

Bengaluru, 28 June 2020: Amazon India today announced that it has opened close to 20,000 seasonal employment opportunities in its customer service (CS) organization to ensure customers worldwide continue to have a seamless online shopping experience. The new positions are now open in Hyderabad, Pune, Coimbatore, Noida, Kolkata, Jaipur, Chandigarh, Mangalore, Indore, Bhopal and Lucknow. Most of the positions are part of Amazon’s ‘Virtual Customer Service’ program that provides flexible work-from-home options.

The new positions will require associates to support customer needs and deliver personalized, peculiar experiences that customers love through various mediums like email, chat, social media and phone. The eligibility criteria for these positions include – minimum educational qualification of 12^th standard pass and proficiency in English, Hindi, Tamil, Telugu or Kannada.

“We are continuously evaluating hiring needs across the customer service organization in response to the growing customer demand. We estimate that customer traffic will further scale up over the next six months with the onset of Indian and global holiday seasons. The new associates who will join us in our offices or work from home through our Virtual Customer Service program will play a key role in relentlessly advocating for our customers and raising the bar on their experience,” says Akshay Prabhu, Director – Customer Service, Amazon India. “Over the past few months, we have scaled up to prioritise the safety of our CS associates and continue to serve our customers’ needs. These new seasonal positions will provide candidates job security and livelihood during these unprecedented times,” he adds.

Amazon is investing in building a highly collaborative customer service work environment, offering opportunity for growth. Based on the candidates’ performance as well as business needs, a percentage of the present temporary positions are likely to be converted into permanent positions towards the end of the year.

Earlier this year, Amazon had announced that it plans to create 1 million new jobs in India by 2025 through continued investments in technology, infrastructure, and its logistics network. The jobs – created both directly and indirectly – will be across industries, including information technology, skill development, content creation, retail, logistics, and manufacturing, and are in addition to the 700,000 jobs Amazon’s investments have enabled over the last seven years in India.

For those interested to apply for these seasonal opportunities, they can call 1800-208-9900 or send an email to seasonalhiringindia@amazon.com.

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ಗ್ರಾಹಕರಿಗೆ ಲೋಕಲ್ ಶಾಪ್‍ಗಳಲ್ಲಿ ಪ್ರೋಡಕ್ಟ್‍ಗಳನ್ನು ಕಂಡುಕೊಳ್ಳುವುದು, ಪಾವತಿಗಳನ್ನು ಮಾಡುವುದು, EMI ಗಳನ್ನು ಪಡೆಯುವುದು ಮತ್ತು ರಿವಾರ್ಡ್‍ಗಳನ್ನು ಪಡೆಯುವುದಕ್ಕಾಗಿ ಸ್ಮಾರ್ಟ್ ಮತ್ತು ಸಂಪರ್ಕ ರಹಿತ ವಿಧಾನ ಇದಾಗಿದೆ.

ಬೆಂಗಳೂರು ಜೂನ್, 2020: ಅಮೆಜಾನ್ ಪೇ ಇಂದು “ಸ್ಮಾಟ್ ಸ್ಟೋರ್ಸ್” ತೆರೆದಿರುವುದನ್ನು ಘೋಷಿಸಿದೆ. ಈ ಸ್ಟೋರ್‍ನಲ್ಲಿ ಲಭ್ಯವಿರುವ ಉತ್ಪನ್ನಗಳನ್ನು ಆನ್ವೇಷಣೆ ಮಾಡುವುದಕ್ಕಾಗಿ ಗ್ರಾಹಕರು ಅಮೆಜಾನ್ ಆಪ್ ಉಪಯೋಗಿಸುತ್ತಾ ಸ್ಟೋರ್‍ನ QR ಕೋಡ್ ಸ್ಕಾನ್ ಮಾಡಿದರೆ ಸಾಕಾಗುತ್ತದೆ. ಗ್ರಾಹಕರು ತಾವು ಖರೀದಿಸುವ ಪ್ರೊಡಕ್ಕ್ಟ್ ಆಯ್ಕೆ ಮಾಡಿಕೊಂಡ ಬಳಿಕ ಪಾವತಿಗಾಗಿ ಅಮೆಜಾನ್‍ನಲ್ಲಿ ತನಿಖೆ ಮಾಡಬಹುದಾಗಿದೆ. ಅದರಲ್ಲಿ, ಯುಪಿಐ, ಬ್ಯಾಲೆನ್ಸ್, ಡೆಬಿಟ್ ಅಥವಾ ಕ್ರೆಡಿಟ್ ಕಾರ್ಡ್‍ಗಳನ್ನು ಉಪಯೋಗಿಸುವ ಆಯ್ಕೆ ಇರುತ್ತದೆ. ಗ್ರಾಹಕರು ಸ್ಥಳದಲ್ಲೇ ಒಂದು ವ್ಯವಹಾರವನ್ನು EMI ಆಗಿ ಪರಿವರ್ತಿಸಬಹುದಾಗಿದೆ ಹಾಗೂ ಕಾಲ ಕಾಲಕ್ಕೆ ತಕ್ಕಂತೆ ಅವರ ಬ್ಯಾಂಕ್‍ನಿಂದ ಅಥವಾ ಅಮೆಜಾನ್ ಪೇಯಿಂದ ಪುರಸ್ಕಾರಗಳನ್ನು ಪಡೆಯಬಹುದಾಗಿದೆ. ಇಷ್ಟು ಮಾತ್ರವಲ್ಲ – ಬಿಲ್ಲನ್ನು ಡಿಜಿಟಲ್ ಮೂಲಕ ಡೆಲಿವರಿ ಮಾಡಲಾಗುತ್ತದೆ. ಆದ್ದರಿಂದ, ಈ ಸಂಪೂರ್ಣ ಖರೀದಿ ಪ್ರಯಾಣ ಸಂಪರ್ಕ ರಹಿತ, ಅನುಕೂಲಕರ ಮತ್ತು ಪುರಸ್ಕಾರಯುಕ್ತ ಆಗಿರುತ್ತದೆ.

ಅಮೆಜಾನ್ ಪೇಯ ಸ್ಮಾರ್ಟ್ ಸ್ಟೋರ್, ಲೋಕಲ್ ಶಾಪ್‍ಗಳಿಗೆ ತಮ್ಮ ಪ್ರಚಾರ, ಗ್ರಾಹಕರ ಅನುಭವ ಮತ್ತು ಮಾರಾಟಗಳನ್ನು ಹೆಚ್ಚಿಸಲು ಸಹಾಯ ಮಾಡುತ್ತದೆ ಮತ್ತು ಅವುಗಳನ್ನು ಸಶಕ್ತಗೊಳಿಸುತ್ತದೆ.

• ಡಿಜಿಟಲ್ ಸ್ಟೋರ್ ಫ್ರಂಟ್: ಲೋಕಲ್ ಶಾಪ್‍ಗಳಿಗೆ ಡಿಜಿಟಲ್ ಸ್ಟೋರ್‍ಫ್ರಂಟ್‍ಗಳನ್ನು ಸ್ಥಾಪಿಸಲು ಅನುಕೂಲ ಮಾಡಿ ಕೊಡುತ್ತದೆ. ಇದರಿಂದಾಗಿ ಗ್ರಾಹಕರು ತಮ್ಮ ಸ್ಟೋರ್‍ನಲ್ಲಿ ಕುಳಿತುಕೊಂಡು ಅಥವಾ ಅಮೆಜಾನ್ ಆಪ್ ಉಪಯೋಗಿಸುತ್ತಾ ಪ್ರೋಡಕ್ಟ್‍ಗಳನ್ನು ಕಂಡುಕೊಳ್ಳಬಹುದು, ರಿವ್ಯೂಗಳನ್ನು ವೀಕ್ಷಿಸಬಹುದು, ಆಫರ್‍ಗಳನ್ನು ಪರಿಶೀಲಿಸಬಹುದಾಗಿದೆ.

• EMI ಗಳು ಮತ್ತು ಬ್ಯಾಂಕ್ ಆಫರ್‍ಗಳ ಜೊತೆಗೆ ಸಂಪರ್ಕರಹಿತ ಪಾವತಿಗಳು: ಯುಪಿಐ, ಬ್ಯಾಲೆನ್ಸ್, ಕ್ರೆಡಿಟ್ ಮತ್ತು ಡೆಬಿಟ್ ಕಾರ್ಡ್‍ಗಳ ಮೂಲಕ ಸಂಪರ್ಕ ರಹಿತ ಪಾವತಿ ಆಯ್ಕೆಗಳು, EMI ಗಳು ಮತ್ತು ಬ್ಯಾಂಕ್ ಆಫರ್‍ಗಳು ಎಂಬಂತೆ ಮರ್ಚೆಂಟ್‍ಗಳಿಗೆ ಅನೇಕ ಪ್ರಕಾರದ ಪ್ರಯೋಜನಗಳನ್ನು ನೀಡುವುದು ಸಾಧ್ಯವಾಗಿರುತ್ತದೆ. ಇಷ್ಟು ಮಾತ್ರವಲ್ಲ ಸಂಪರ್ಕ ಮತ್ತು ವೆಚ್ಚ ಕಡಿಮೆ ಮಾಡಲು ಡಿಜಿಟಲ್ ಮೂಲಕ ಬಿಲ್ ಕೂಡಾ ಕಳಿಸಬಹುದಾಗಿದೆ.

• ಅಮೆಜಾನ್ ಪೇ ರಿವಾಡ್ರ್ಸ್: ಹೊಸ ಗ್ರಾಹಕರನ್ನು ಆಕರ್ಷಿಸಲು ಮತ್ತು ಹಳೆಯ ಗ್ರಾಹಕರು ಮತ್ತೆ ಖರೀದಿಗಾಗಿ ಬರುವಂತೆ ಮಾಡುವುದಕ್ಕಾಗಿ ಲೋಕಲ್ ಶಾಪ್‍ಗಳು ಅಮೆಜಾನ್ ಪೇ ರಿವಾರ್ಡ್ ಕೂಪನ್‍ಗಳನ್ನು ಒದಗಿಸುವುದಕ್ಕಾಗಿ ಅವರಿಗೆ ಅನುಕೂಲ ಮಾಡಲಾಗಿದೆ. ಈ ಮೂಲಕ ಅವರು ತಮ್ಮ ಮಾರಾಟ ಹೆಚ್ಚಿಸಬಹುದಾಗಿದೆ.

“ಅಮೆಜಾನ್ ಪೇ ಈಗಾಗಲೇ ಲಕ್ಷಗಟ್ಟಲೆ ಲೋಕಲ್ ಶಾಪ್‍ಗಳನ್ನು ಸ್ವೀಕರಿಸಿದೆ. ಸ್ಮಾರ್ಟ್ ಸ್ಟೋರ್‍ಗಳ ಮೂಲಕ ಗ್ರಾಹಕರ ಖರೀದಿ ಅನುಭವಗಳನ್ನು ಲೋಕಲ್ ಶಾಪ್‍ಗಳಲ್ಲಿ ಹೆಚ್ಚು ಅನುಕೂಲಕರ ಮತ್ತು ಸುರಕ್ಷಿತವನ್ನಾಗಿ ಮಾಡಲು ನಾವು ಪ್ರಯತ್ನಿಸುತ್ತಿದ್ದೇವೆ. ಇದಲ್ಲದೆ, EMI ಗಳು, ಬ್ಯಾಂಕ್ ಆಫರ್‍ಗಳು ಮತ್ತು ಪುರಸ್ಕಾರಗಳ ಮೂಲಕ ಗ್ರಾಹಕರಿಗೆ ಈ ಖರೀದಿಗಳನ್ನು ಹೆಚ್ಚು ಅಗ್ಗ ಮತ್ತು ಪುರಸ್ಕಾರಯುಕ್ತವನ್ನಾಗಿ ಮಾಡುತ್ತಿದ್ದೇವೆ ಹಾಗೂ ಶಾಪ್‍ಗಳ ಮಾರಾಟ ಹೆಚ್ಚಿಸಲು ಪ್ರಯತ್ನಿಸುತ್ತಿದ್ದೇವೆ.” ಎಂದು ಅಮೆಜಾನ್ ಪೇಯ ಸಿಇಓ ಮಹೇಂದ್ರ ನೆರುರ್ಕಾ ಹೇಳಿದ್ದಾರೆ.

ದೇಶದಾದ್ಯಂತ ಸಾವಿರಾರು ಲೋಕಲ್ ಶಾಪ್‍ಗಳು ಅಮೆಜಾನ್ ಪೇ ಸ್ಮಾರ್ಟ್ ಸ್ಟೋರ್ಸ್‍ಗೆ ಸೈನ್ ಅಪ್ ಆಗಿದ್ದಾರೆ. ಇವುಗಳಲ್ಲಿ ಶ್ರೀ ಬಾಲಾಜಿ ಕಿಚನ್ಸ್-ವಿಶಾಖಪಟ್ಟಣಂ, ಉಷಾ ಕಂಪೆನಿ ಸ್ಟೋರ್ – ಜಬಲ್ಪುರ್ ಹಾಗೂ ಬಿಗ್ ಬಜಾರ್, ಮೆಡ್‍ಪ್ಲಸ್ ಮತ್ತು ಇನ್ನಷ್ಟು ಸೂಪರ್ ಮಾರ್ಕೆಟ್‍ಗಳುಸೇರಿವೆ. ಗ್ರಾಹಕರಿಗೆ ಅತ್ಯುತ್ತಮ ಮ್ನಯದ ಮತ್ತು ಅನುಕೂಲಕರ ಇನ್-ಸ್ಟೋರ್ ಖರೀದಿ ಅನುಭವ ಒದಗಿಸುವುದಕ್ಕಾಗಿ ಅಮೆಜಾನ್ ಪೇ ಪ್ರಮುಖ ಬ್ಯಾಂಕ್‍ಗಳೊಂದಿಗೆ ಪಾಲುಗಾರಿಕೆ ಮಾಡಿಕೊಂಡಿದೆ.

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Amazon Flex provides part-time and flexible earning opportunities to individuals

Bangalore, 18 June 2020: Amazon India today announced the expansion of the Amazon Flex delivery program to more than 35 cities in the country. The global delivery program, launched in June 2019 in India aims at creating part time work opportunities where individuals can be their own boss, create their own schedule and earn INR 120 to 140 per hour by delivering packages to Amazon customers. The expansion of the program from 3 cities in June 2019 to 35 cities in June 2020 has created tens of thousands of part-time opportunities for individuals in metros and non-metro cities such as Raipur, Hubli, Gwalior and Nashik among others.

The expansion of the program will help scale Amazon India’s delivery capability at a time when customers across the country continue to depend on Amazon India’s services to have their products delivered safely at their doorstep.

“Over the last one year we have received an overwhelming response for the Amazon Flex program from thousands of individuals who have benefited by delivering to Amazon customers. Amazon Flex partners enjoy the part time opportunity to earn more, especially at this time when the country is economically recovering from the impact of the nationwide lockdown. Their safety remains our top priority, and we are taking the right precautions, and have implemented a series of preventative health measures. As we continue to scale and further grow the program to more than 35 cities across the country, Amazon Flex will add tremendous value in serving our customers so they can stay home and practice social distancing.” said Prakash Rochlani, Director, Last Mile Transportation, Amazon India.

Since its launch in June 2019, the program has created opportunities for students, homemakers and individuals who are looking to supplement their income by delivering Amazon packages during their spare time. Interested delivery partners can sign up, choose their own schedule, and deliver packages – all using the Amazon Flex app. Interested individuals can visit https://flex.amazon.in for more details.

Amazon is committed to the health and safety of its associates, partners, employees, and customers and has implemented several preventive measures close to 100 significant process changes in their fulfilment network for the safety of its people during this pandemic. These include mandatory face covering, increased frequency and intensity of cleaning at all sites including regular sanitization of frequently touched areas, thermal screening of every Flex partner, and awareness-building among associates including Amazon Flex partners on safety requirements around hand-washing and hand sanitization. In the last three months, the company has leveraged technology to completely shift the on boarding process to a virtual experience, has introduced digitized training for Flex partners and has implemented no touch check-in for delivery associates in the buildings.

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