Passengers Raise Concern Over Poor Quality Linen Supply in Train No. 12785 Between Kacheguda and Bengaluru
A passenger travelling from Kacheguda railway station to KSR Bengaluru City Junction on Train No. 12785 has raised serious concerns over the quality of linen provided in the AC coach during the journey.
According to the passenger, who was allotted berth number 71 in coach D2, the pillow supplied was covered with what appeared to be an acrylic-cotton material instead of the standard cotton pillow cover typically provided for AC class passengers. In addition, the pillows themselves were reportedly mixed with cushion-type filling, raising doubts about hygiene and quality standards.
The complaint further highlighted that the rugs provided to passengers were dusty, worn out, and partially damaged, causing inconvenience and discomfort during the overnight journey. When the issue was brought to the attention of onboard staff, they reportedly stated that the linen items were supplied directly by the railway department and that they had limited control over their quality.
Passengers have urged the Indian Railways to take note of the matter and initiate a thorough inspection of linen supply systems in long-distance trains. They have also called for strict action against contractors or agencies responsible for maintaining linen standards, emphasizing that AC class passengers pay higher fares with the expectation of clean and hygienic amenities.
The incident has once again drawn attention to recurring complaints regarding onboard cleanliness and passenger comfort, prompting demands for improved monitoring and accountability within the railway linen management system.
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