India’s leading telecom operator Bharti Airtel has launched “Airtel Priority Postpaid,” a new service aimed at delivering a smoother and more reliable mobile network experience in crowded and high-traffic locations.
Announcing the launch, Airtel India Managing Director and CEO Shashwat Sharma said the initiative was introduced in response to customer feedback about difficulties in making video calls, downloading emails and uploading photos in congested areas such as markets, traffic junctions and public events.
The company stated that the new Priority Postpaid service is powered by an advanced 5G network technology known as “network slicing.” The technology is designed to enhance network efficiency and ensure more stable connectivity for postpaid users, even during periods of heavy network congestion.
According to Airtel, network slicing has already been introduced in several Western countries, and the company is now bringing the capability to customers in India through its upgraded 5G Stand Alone (SA) network.
The telecom provider said the Priority Postpaid feature will be available across all Airtel postpaid plans. Existing postpaid customers will receive the benefit automatically, while prepaid users can upgrade to postpaid through the Airtel Thanks app or by visiting the nearest Airtel store.
To access the service, customers must use a 5G Stand Alone-enabled smartphone with the latest software update installed. Airtel also noted that users can check their device compatibility and readiness for the Priority service through the Airtel app.
The company said the initiative is part of its ongoing efforts to improve customer experience and strengthen next-generation mobile connectivity across the country.
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