Bengaluru: Canara Bank celebrated Hindi Day at its Head Office in Bengaluru, highlighting the importance of language in making banking services simpler, more accessible and customer-friendly. The occasion underscored the Bank’s commitment to effective communication, inclusive service delivery and ensuring that customers can access banking services with greater ease and confidence.
The programme was presided over by Shri Brajesh Kumar Singh, Managing Director and Chief Executive Officer of Canara Bank. Smt. Kaya Tripathi, Regional Director, Reserve Bank of India, Bengaluru Regional Office, graced the occasion as the Chief Guest.
The event was attended by Executive Directors Shri Hardeep Singh Ahluwalia, Shri Bhavendra Kumar and Shri S.K. Majumdar; Chief Vigilance Officer Shri Nabin Kumar Dash; and executives and staff members representing various departments of the Bank.
Addressing the gathering, Chief Guest Smt. Kaya Tripathi highlighted India’s rich multilingual heritage, describing its linguistic diversity as a rainbow of colours that enriches the nation’s social fabric. She observed that Hindi can serve as a bridge between people from diverse linguistic backgrounds, facilitating communication and fostering greater understanding.
She emphasised that the use of Hindi should not be viewed merely as a constitutional obligation but also as a social responsibility. In the banking sector, this approach assumes particular significance, as clear and accessible communication helps customers better understand banking products, services and processes. She stressed the importance of promoting Hindi while remaining mindful of India’s linguistic diversity.
Presiding over the programme, Shri Brajesh Kumar Singh emphasised that the effective and seamless implementation of Hindi was not only a constitutional responsibility but also an important means of strengthening customer service and advancing inclusive development.
He highlighted the need to make banking communication simple, practical and easy for customers to understand. The use of clear and accessible language, he noted, can help bridge communication gaps, enhance customer confidence and enable people from diverse backgrounds to engage more effectively with banking services.
He further underscored the importance of sustained efforts to make Hindi increasingly accessible in everyday banking interactions, with the ultimate objective of ensuring that language serves as a facilitator rather than a barrier to financial services.
The celebration reaffirmed the importance of customer-centric communication in banking, emphasising that language plays a vital role in building trust, improving service delivery and making banking more accessible and inclusive for all.
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